Privacy policy

Empile Inc. (“Empile”, “we”, “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is hosted by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make a purchase on our Services. In case of conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails regarding the collection and processing of your personal information.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following types of personal information:

  • Contact details: name, address, phone number, email.

  • Payment information: credit/debit card, transaction details.

  • Account details: username, password, preferences.

  • Transaction history: items viewed, added to cart, purchased, returned.

  • Communications: information you provide when contacting us.

  • Technical data: IP address, device type, browser, usage data.

2. Sources of Information

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically via cookies and similar technologies.

  • Service providers such as Shopify, payment processors, and shipping partners.

  • Business partners for marketing and advertising.

3. How We Use Your Information

We use your personal information to:

  • Provide and improve the Services (orders, payments, shipping, returns).

  • Personalize your shopping experience.

  • Send marketing and promotional communications.

  • Prevent fraud and secure transactions.

  • Provide customer support.

  • Comply with legal obligations.

4. Sharing Your Information

We may share your information with:

  • Shopify (our ecommerce host).

  • Service providers (payment, shipping, analytics, advertising).

  • Business partners for marketing and promotions.

  • Legal authorities when required by law.

  • In the event of a business transaction (merger, acquisition).

5. Shopify and Your Data

Our Services are hosted by Shopify Inc. Shopify collects and processes certain personal information to operate and improve its platform. For details, see the Shopify Privacy Portal.

6. Cookies and Similar Technologies

We use cookies to improve your experience and analyze website performance. In some regions (e.g. the European Union), you will see a consent banner to accept or reject non-essential cookies.

7. Minors

Our Services are not intended for children under 16. We do not knowingly collect their personal data.

8. Security and Retention

We take reasonable measures to protect your data, but no system is 100% secure.
We keep personal information as long as necessary to:

  • provide the Services,

  • meet legal obligations,

  • resolve disputes,

  • enforce agreements and policies.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Receive a copy (portability).

  • Opt out of targeted advertising or data sharing.

  • Withdraw your consent (if applicable).

You can exercise these rights by contacting us (see below) or using the Shopify Privacy Portal.

10. Complaints

If you have concerns about how we handle your data, you may:

  • Contact us directly.

  • File a complaint with your local data protection authority.

11. International Transfers

Your information may be transferred and processed outside Canada, including in the US and Europe, with appropriate safeguards in place.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last updated” date.

13. Contact

Email: empile.contact@gmail.com